gives your business the ability to manage customer journeys, brand interactions, with advanced analytical capabilities and back-end user friendliness.
Get a 360 degree comprehensive view of your customers across all channels of communication
Customer intelligence & machine learning
Front / back office accountability
Business process development
Development & training
Unlimited channel support
Dreambox cloud contact center can be deployed with ease and will complement your existing infrastructure to deliver calls and call handling. There is no physical infrastructure, so you can benefit by the cloud investment made by Dreambox; in your hands from day one!
If you have an internet connection, you are online with Dreambox cloud contact center. We are one of the very few ‘true-cloud’ operators in the industry.
Our comprehensive testing and maintenance ensures that our platform is available to you with a 99.99% guarantee.
Dreambox cloud contact center gives you the flexibility to scale services as you expand your business. Effortless, Immediate and Consistent – that’s the Dreambox Advantage. Need a customized solution for your unique needs? No problem! Our industry experts are available to discuss your bespoke needs, and we’ll develop your requirement.
Improvement in first contact resolution 37%
Reduction in handling time 21%
Improvement in customer satisfaction 65%
CALLS / DAY
TRANSACTIONS PER SECOND