Dreambox cloud contact center platform
gives your business the ability to manage customer journeys, brand interactions, with advanced analytical capabilities and back-end user friendliness.
Welcome to the future of customer interaction management in a comprehensive box!
Industry leading omnichannel customer experience platform
Customer
Get a 360 degree comprehensive view of your customers across all channels of communication
Customer intelligence & machine learning
Team
Front / back office accountability
Real-time monitoring
Business process development
Employee
Development & training
Unified desktop
Unlimited channel support
Get started with the Dreambox Advantage today
Begin building your customer experiences with Dreambox
Existing Infrastructure
Dreambox cloud contact center can be deployed with ease and will complement your existing infrastructure to deliver calls and call handling. There is no physical infrastructure, so you can benefit by the cloud investment made by Dreambox; in your hands from day one!
The Dreambox Advantage
If you have an internet connection, you are online with Dreambox cloud contact center. We are one of the very few ‘true-cloud’ operators in the industry.
99.99% Availability
Our comprehensive testing and maintenance ensures that our platform is available to you with a 99.99% guarantee.
Flexible
Dreambox cloud contact center gives you the flexibility to scale services as you expand your business. Effortless, Immediate and Consistent – that’s the Dreambox Advantage. Need a customized solution for your unique needs? No problem! Our industry experts are available to discuss your bespoke needs, and we’ll develop your requirement.
Integrations a breeze!
Dreambox performance statistics you should know
Uptime 99.99%
Improvement in first contact resolution 37%
Reduction in handling time 21%
Improvement in customer satisfaction 65%
31,000
CALLS / DAY
8,485
TRANSACTIONS PER SECOND
1,300
ACTIVE CONNECTIONS
5
DATA CENTERS
You're in good company!
