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Dreambox cloud contact center platform

gives your business the ability to manage customer journeys, brand interactions, with advanced analytical capabilities and back-end user friendliness.

Welcome to the future of customer interaction management in a comprehensive box!

Industry leading omnichannel customer experience platform

Customer

Get a 360 degree comprehensive view of your customers across all channels of communication

Customer intelligence & machine learning

Team

Front / back office accountability

Real-time monitoring

Business process development

Employee

Development & training

Unified desktop

Unlimited channel support

Get started with the Dreambox Advantage today

Begin building your customer experiences with Dreambox

Existing Infrastructure

Dreambox cloud contact center can be deployed with ease and will complement your existing infrastructure to deliver calls and call handling. There is no physical infrastructure, so you can benefit by the cloud investment made by Dreambox; in your hands from day one!

The Dreambox Advantage

If you have an internet connection, you are online with Dreambox cloud contact center. We are one of the very few ‘true-cloud’ operators in the industry.

99.99% Availability

Our comprehensive testing and maintenance ensures that our platform is available to you with a 99.99% guarantee.

Flexible

Dreambox cloud contact center gives you the flexibility to scale services as you expand your business. Effortless, Immediate and Consistent – that’s the Dreambox Advantage. Need a customized solution for your unique needs? No problem! Our industry experts are available to discuss your bespoke needs, and we’ll develop your requirement.

Integrations a breeze!

Dreambox performance statistics you should know

Uptime 99.99%

99% Complete

Improvement in first contact resolution 37%

37% Complete

Reduction in handling time 21%

21% Complete

Improvement in customer satisfaction 65%

65% Complete

31,000

CALLS / DAY

8,485

TRANSACTIONS PER SECOND

1,300

ACTIVE CONNECTIONS

5

DATA CENTERS

You're in good company!

Make the smart choice and call us today +971 4 376 8300

Or get in touch through email info@dreambox.ae

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