by dreambox

Social media and mobility are radically changing how we live and communicate - Your prospects, customers, and competitors are online 24/7 through text messaging, social media, e-mail, apps, and news feeds, mobile devices provide a constant touch point with your business. The mobile customer experience you deliver has never been more strategic to your business. Companies that don’t get it right won’t survive this new reality. Video is the new voice. Now, video and mobility solutions are taking collaboration to the next level introducing WebRTC in the contact centre world. We deliver an experience that leads to increased sales, greater loyalty, and stunning connections with your customers. Powered by the world's best (Vocalcom) we empower agents with a complete customer view in order to enhance the user experience. An experience that leads to increased sales and greater loyalty. Mobile Customer Service Software bridges the gap between self service and traditional customer service contact channels. It does this by allowing the customer to conveniently connect to a live agent without having to repeat any information such as their user profile, location, name, account number, the nature of the call or navigate through complex IVR menus. This results in significantly reduced call handle times and streamlined customer experience. dreambox also allows the customer to see his position in queue, the current hold times, schedule a call-back or register in queue without calling. With Mobile Engagement Software, customers can simply connect directly to an agent, who receives session information, customer history, preferences, location, and other contextual information for quick resolution. The availability of rich customer information at the onset of an interaction empower agents to improve customer response times and overall customer satisfaction.