Salesforce integration

Project Description

Integrated Contact Center Software for any Salesforce Organization

A single sign-on for better control and greater customer engagement

Voice communication is still the #1 preferred channel for support – even in the age of email and social media. That’s why we integrated the Vocalcom Hermes solution within Salesforce. It’s an easy, full featured phone support experience right inside Salesforce. By combining Vocalcom with Salesforce you can manage all of your cases 30% faster, in a unified agent experience. The incredibly rich suite of integrated call centre capabilities are immediately available without the cost or hassle of premise-based software and infrastructure. Vocalcom Salesforce Edition drives efficiency and ensures that customers automatically connect with the best agent and agents can quickly leverage customer history to deliver a seamless, personalised experience.

Project Details

Author: dreambox

Publish Date: Mar 24, 15