Custom Report Designer

Project Description

Create your own reports, or use our prebuilt templates, save and schedule your custom reports.

● Create your own historical reports using over 120 industry standard metrics, save and schedule custom reports .

● It's easy to make ad-hoc reports on the fly using our prebuilt templates. Available in flow graphs, dashboards, and tabular reports.

● Filter data by any combination of agent, team, skill or campaign - Just drill-down to quickly get to the root cause of a problem.

● The Vocalcom's Custom Report designer allows multi-channel contact centres to analyse performance data across multiple sites.

Deliver Great Customer Service, Everywhere. From your Call Centre to the Web and Social Media.

- Give agents complete customer view, cross-channel service capabilities and unprecedented ease of use

- Unrivalled capabilities and one powerful console that lets you engage with customers the way they want.

- Modernise to lower costs, while improving agent productivity, customer experience, and business agility.

- Vocalcom 's solutions enable a social media conversation to happen, but also to go to private conversation.

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Project Details

Publish Date: Mar 21, 15