We are dreambox
Cloud Contact Centre
We create experiences that transform brands, grow businesses
and make people’s lives better. Delivered in the cloud, simply, easily and securely.
We believe in innovation and what it means to your business and customers. We help you deliver better & more relevant customer experiences.
The only solution to let you launch services in minutes. Take us for a spin today and see how easy and quick you can have your contact centre up and running.
We believe in a partnership all the way to the customer. From consulting to 24/7 emergency response; We're here to help you better support your customers.
Get more from the cloud. Built for SMEs to empower them with incredible features, easily and simply. Better customer experience needn't be complicated. Now that's something to shout about!
Customers are more demanding than ever. They are more vocal and more connected than ever. Will your business be able to keep up with your customer's needs? With dreambox cloud + Vocalcom Hermes.NET 5.0, we make connecting to your customers easy and effective.
We deliver excellence on every level with a truly multi-channel solution built for SMEs and large companies alike. Improve customer engagement and experience with the world's favourite cloud solution powered by dreambox.
Uptime
Imprved First Contact Resolution
Reduced Handling Time
Improvement in Customer Satisfaction
Reduction in Average Idle Time
Calls/day
Transactions/second
Active Conections
Data centres
It's simply brilliant and here's why. Contact Centre in the cloud.
From predictive diallers to Salesforce integration to predictive chat. Reach new customers and support existing customers from a single user interface.
Use our built-in CRM or integrate directly into your ticketing system. Build surveys and support calls easily with Hermes Graphical Interface designer.
Customised reports, Powerful Analytics and unrivalled Dashboard. Get all the management and business features no other solution can give you.
Get the insight you need on campaign, agent and customer behaviour. Customised and scheduled reporting with mobile device support.
99.99 availability and 24/7 support means you have peace of mind that dreambox will always be working for you.
Deploy services in minutes only from dreambox. Powered by Vocalcom's Hermes - The world's most advanced and full featured solution - in the cloud.
Incredible Cloud Contact Centre packed with features.
Mouyyad, AMC
PAL Real Estate
Sabrina, The ACT!
Dr Ghanim, GPH
Here are some of our happy customers.
Listen, monitor and manage Social engagement.
Welcome to a new era in monetising social engagement. From Gamifcation to social customer support. dreambox extends your customer engagement to the contact centre making connecting with customers, more personal. Improve your ROI through embedded tracking, monitoring, built in apps, competitions, loyalty programmes and more. Only from dreambox.
Meet our friendly dreambox Management team.
Innovation fires our passion to pursue change. At dreambox, we work hard to pursue our dreams of bringing solutions that will excel our clients in ways never before possible. We innovate, we disrupt, we deliver. I'd love to share my passion for innovation with you and always open to hear about yours too.
The aim of marketing is to know more about and understand the customer so well that the product or service fits them and sells itself. Whether people like it or not, my marketing thought is if you keep something in front of people for too long, they get used to it and therefore complacent. I believe in innovation through evolution and evolution through innovation. They go hand in hand and dependent on each other.
It's not always that you get to see technology pushed to it's limits, but that is what I do in my role as Technical Director, every day. I love being part of the ever changing landscape, seeing innovation materialise in practice and how it makes a real difference to everyone it connects with.
Get connected with us on social networks!
We would like to hear from you.
